Chief Member Services Officer
Emily (von Doehren) Palmer became the Chief Member Service Officer on Nov. 1, 2021. In this role, Emily is responsible for the USGA-Allied Golf Association relationships and services; USGA committee relationships and assignments; the USGA Green Section; USGA Transformational Initiatives and serving as the Executive Committee Liaison for the senior leadership team.
Emily has been with the USGA since 2012, when she joined the organization as the senior director for regional affairs. She later served as Chief of Staff, where she worked closely with the Executive Leadership Team and the Executive Committee on strategic initiatives across the Association and in service to the game.
Previously, Emily was a staff member at the Southern California Golf Association (SCGA) from 2003 to 2011. As SCGA director of club services, she counseled the SCGA board and executive staff, administered the club delegate program, handled amateur status inquiries, organized SCGA member outings and managed the SCGA member advantage program. From 2007-11, she also served as managing director of the International Association of Golf Administrators, representing more than 100 state, regional and national golf associations, the IAGA board of directors and other golf industry leaders.
Emily has a bachelor’s degree in business administration from Northern Arizona University where she was a member of the Lumberjacks’ golf team from 1999-2003. Upon graduating, she was awarded a USGA P.J. Boatwright Jr. internship. She and her husband live in Bedminster, N.J.