GHIN Frequently Asked Questions

If you have questions about the World Handicap System and Rules of Handicapping, please click here.

Digital Profile & Login Questions 

Score Posting Questions 

GHIN Mobile App GPS Questions 

Other 

 

Digital Profile & Login Questions

Q: Why do I need to create a digital profile with a unique email address to log into the GHIN Mobile App and ghin.com?

A: To ensure data security and golfer privacy, golfers need to create a digital profile to access the GHIN Mobile App and ghin.com.

 

Q: How do I add my email address to my GHIN profile so that I can create a digital profile?

A: You can request that your Club Admin or Golf Association update your GHIN profile within the USGA Admin Portal.

 

Q: How do I create a Digital Profile?

A: First, you must have an email address on file as an email will be sent to complete the digital profile creation process.  You can initiate this email via the "Create Profile" button on the login page of ghin.com or the GHIN Mobile App by verifying 2 of 3 pieces of information: Last Name, GHIN Number, Email Address. Once this occurs, you will receive an email with a link that will take you to ghin.com to set and confirm a password and accept the privacy policy and terms of service.

 

Q: What if I do not provide an email address, how can I post a score?

A: If you do not provide an email address, you will not be able to create a digital profile and log into the GHIN Mobile App or ghin.com. You will be able to access a Club Kiosk or have your Club Admin post a score on your behalf.

 

Q: I have created a digital profile but forgot my login information. What should I do?

A: There is a "Forgot Login Information" link on the GHIN Mobile App and ghin.com login page.  You will need to supply your GHIN Number or email address and a reset password email will be sent to your email address on file. 

 

Q: I share an email address with another golfer, can we log in with the same email address?

A: No, only one digital profile can be tied to one unique email address. The first person to set up a digital profile will “claim” that email address. Another email address must be provided for the other golfer.

 

Q: I do not know my GHIN Number; how do I obtain it?

A: Please contact your Club or Golf Association.

 

Q: I know my GHIN Number, but I am seeing an “Unable to Find Golfer” error message, why?

A: This may be happening for a few reasons:

  • Do not include a “dash” in your GHIN Number.
  • You may have an Inactive membership, please contact your Club or Golf Association.
  • Your club needs to use GHIN as their front-end provider in order for you to be able to access the GHIN products.

 

Score Posting Questions

Q: I made an error when posting my score, how do I correct it?

A: Please contact your Club or Golf Association, they will be able to assist you in making a correction.

 

Q: When posting my score, the Par and/or Course/Slope Ratings do not match the scorecard. Why?

A: The local association is responsible for issuing Course/Slope Ratings, Par and measured lengths that appear for score posting purposes. If there is a discrepancy, the course will need to work with their local association to rectify the issue.

 

Q: I am getting an error message when trying to post a hole-by-hole score, why?

A: We do not have the Par or Stroke Index data available in our database for that course/tee.  Please post a total score and contact your Club or Golf Association.

 

Q: Can I edit Stats or add Stats to my score?

A: You can edit Stats as well as add Stats to a hole-by-hole score posted within the “Stats” section of www.ghin.com or the GHIN Mobile App. 

 

GHIN Mobile App GPS Questions

Q: What are the GPS features? Are they available to all users?

A: There are standard GPS features that are available to all users. These features include:

  • 3D color maps for thousands of courses
  • Touchpoint GPS distance to anywhere on the course
  • Distance to center of the green

There are additional "Enhanced GPS" features available via an in-app purchase.

 

Q: What are the Enhanced GPS features?

A: The Enhanced GPS features that are available via in-app purchase are:

  • Distances to the front and back of green
  • Shot tracking
  • Ability to set/move hole location
  • Approach heat map
  • Putt break map

 

Q: Are these features Rules Compliant?

A: Yes, the Standard and Enhanced GPS features are Rules Compliant.

 

Q: How much is the Enhanced GPS upgrade?  Does it renew automatically?

A: The Enhanced GPS upgrade is $39.99 for a 12-month subscription.  This subscription automatically renews each year.  You can manage your App subscriptions within your Apple ID or Google Play account.

 

Q: Are both the Standard and Enhanced GPS features available for all courses?

A: Nearly all U.S. courses and most international courses have the standard GPS and course maps available, while most U.S. courses have the enhanced green view features (e.g. approach heat map and putt break map).

If your course is not mapped, please Contact Us

 

Q: Can I use the Enhanced GPS features before deciding to purchase the upgrade?

A: Yes, each user will have two “free trials” when going down “Play with GPS”.  The first trial will be for the entire round (18 or 9 Holes) and the second trial will be for the first 9 Holes of the round.

 

Q: How do I change my location settings so I can use GPS on the GHIN Mobile App?

A: Location settings are needed to access the GPS features on the GHIN Mobile App.  To change the location settings, access the settings icon on your smartphone.

 

Q: Will using GPS significantly drain the battery on my mobile device?

A: No, using the GPS feature on the golf course should not significantly drain the battery on your mobile device. If you are experiencing this issue, it may be due to having other apps open or not having auto-lock enabled on your mobile device. 

 

Other

Q: On the GHIN Mobile App, how do you remove golfers from the Handicap Calculator?

A: If you are using an iOS device, you can “swipe” to remove the golfer from the Handicap Calculator; if you are using an Android device, you will need to “press and hold” the golfer’s name to remove.

 

Q: When viewing another golfer’s scores within the Golfer Lookup section, why do I not see the date played or course played for their scores?

A: If you do not share a club affiliation with a golfer, you will only see month and year when viewing their scores within the GHIN Golfer Products.

 

Q: Why am I not able to find any golfers when searching within the Golfer Lookup section?

A: Please make sure you are only entering a last name or GHIN Number and have no "Filter" settings applied.