| 9:45 - 9:55 a.m. |
Customer Service from the Agronomic Side |
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Christopher Hartwiger, Agronomist, Southeast Region and Patrick Gross, Director, Southwest Region |
Two seasoned agronomists share customer service examples fromthe collective travels of the USGA Green Section agronomists.
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| 9:55 - 10:25 |
Golf Across Generation and Gender |
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Patrick Shea, Esq, Principal of Patrick A. Shea, P.C., Salt Lake City, UT |
The golf course management team has an important overall stake in making the course welcoming to all golfers.
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| 10:25 - 10:55 |
The Ogre, the Donkey, and the Princess |
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Dave Chag, General Manager, The Country Club, Chestnut Hill, MA |
Teamwork is what it's all about to successfully coordinate all departments at the golf facility.
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| 10:55 - 11:05 |
Presentation of the 2008 Green Section Award to Edward 'Ted' Horton |
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| 11:05 - 11:35 |
Cultivating Excellence - Growing the Club from the Inside Out |
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Barbara Jodoin, General Manager/COO, Pinetree CC, Kennesaw, GA |
| 11:35 - 11:45 |
Customer Service from the Agronomic Side |
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David Oatis, Director, Northeast Region and Larry Gilhuly, Director, Northwest Region |
Agronomists share more examples gathered from the collective travels of the USGA Green Section staff.
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