Customer Service Representative, Merchandising & Licensing


About the USGA: 

The USGA conducts the U.S. Open, U.S. Women’s Open and U.S. Senior Open, as well as 10 national amateur championships, two state team championships and international matches. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, Equipment Standards and World Amateur Golf Rankings. The USGA’s working jurisdiction comprises the United States, its territories and Mexico.

The USGA is a global leader in the development and support of sustainable golf course management practices. It serves as a primary steward for the game’s history and funds an ongoing “For the Good of the Game” charitable giving program. Additionally, the USGA’s Course Rating and Handicap systems are used on six continents in more than 50 countries.
 

Location: 

Far Hills, NJ
 

Reports to: 

Assistant Manager, Licensing & Order Department
 

Position Summary: 

The Customer Service Representative will provide exemplary customer service to support organizational and department goals; receive and process orders for USGA publications, staff and committee uniforms and gifts; and promptly research and respond to all inquiries.

 


Duties 

  • Customer Relations:
    • Handle all customer relations in a professional, respectful, patient and pleasant manner.
    • Become knowledgeable on all USGA publications and products available for sale, including product codes, content, prices and volume discounts, as well as other USGA services.
    • Retrieve messages from the toll-free 800# voice mail within two working hours.
    • Retrieve customer emails from Publications website, respond to and/or forward messages to appropriate staff within 24 hours of receipt.
    • Compose and send letters to customers as needed
  • Order Entry:
    • Accurately and efficiently enter customer profiles and orders into the order processing system.
    • Confirm USGA membership status.
  • Order Processing: 
    • Prepare mail requests and labels for expedited, high-volume and international orders.
    • Confirm customer payments are authorized and release orders for shipping.
    • Print and deliver packing slips to mailroom for shipping and communicate expedited or special requests.
  •  Filing:
    • Receive packing slips and tracking information from mailroom, notify customer of additional shipping charges, close orders and file.
    • Review and mail Golf Association and Member Club invoices.
    • File copies of customer and vendor invoices and purchase orders.
    • Enter customer tax-exempt certificate information in database, maintain database, and scan and file certificates.
    • Purge shred and store documents in accordance with organization’s record retention policy.
  • General: 
    • Provide weekly inventory report on handicap publications, and other products as requested.
    • Report weekly number of calls received on the 800# each hour.
    • Open, sort and distribute Order and Licensing Department mail.
    • Scan documents, and save and file electronically.

 

  

Knowledge, Education, Skills & Abilities 

Required Skills:

  • Excellent verbal and written communication and listening skills
  • Capable of handling multiple and successive phone orders with patience and a polite, professional and helpful telephone voice
  • Excellent grammar, written composition and etiquette skills
  • Detail-oriented, good problem-solving and time management skills
  • Ability to prioritize, multi-task and keep well organized
  • Proficient in Microsoft Office (Word, Excel, Outlook and Access)
  • Proficient typist (65+wpm)
  • Confident and able to work under pressure, be flexible and remain calm
  • Strong customer service skills and prior data-entry experience (1-3+ years)

Preferred:

  • Associates or bachelor degree in business or service-related field
  • Knowledge of Microsoft SL Dynamics and e-commerce systems
  • Interest in golf

 


To Apply: 

 

Please click the following link Customer Service Representative.