Customer Service Coordinator, U.S. Open Admissions


About the USGA: 

The USGA conducts the U.S. Open, U.S. Women’s Open and U.S. Senior Open, as well as 10 national amateur championships, two state team championships and international matches. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, Equipment Standards and World Amateur Golf Rankings. The USGA’s working jurisdiction comprises the United States, its territories and Mexico.

The USGA is a global leader in the development and support of sustainable golf course management practices. It serves as a primary steward for the game’s history and funds an ongoing “For the Good of the Game” charitable giving program. Additionally, the USGA’s Course Rating and Handicap systems are used on six continents in more than 50 countries.

 


 

Location: 

Far Hills, New Jersey
 

Reports to: 

Assistant Manager, U.S. Open Admissions
 

Position Summary: 

Coordinator will be responsible for handling U.S. Open customer service for ticket buyers.  This will include ticket inquiries, mailings, ticket fulfillment, address changes and general championship questions.   Although this position is mostly customer service, it is very diverse and requires flexibility. The position will require overtime during the U.S. Open season.

Additionally, this position will require travel to the U.S. Open. 

 


Duties 

  • On a daily basis respond and take action on all emails, phone calls and voicemail from current and potential ticket buyers. Understand details of all ticket offers and fields within the ticket database.  Enter complimentary tickets and approved refunds into the ticket database. Monitor online applications to ensure all are functioning properly and alert if any problems occur.  Handle the U.S. Open transportation and ADA hotline including compiling the information and providing it to the spectators that call.

 

  • Maintain schedule for confirmation notice mailings for all new ticket orders and assist with in house ticket distribution. Follow up with all returned mail including confirmations and tickets and make the appropriate changes to the ticket database. Responsible for maintaining sufficient supply of inserts for each confirmation notice mailing.

 

  • General office duties will include donation request letters, maintain and update all U.S. Open files and organize/order all office supplies.  Work on-site during the U.S. Open in Will Call to handle phone calls and make any necessary adjustments.

 

  • Assist with special projects, as needed.

 

 

Knowledge, Education, Skills & Abilities 

  • Clear and professional phone manners 
  • Organized and detail oriented 
  • Neat and business like writing skills 
  • Basic computer skills 
  • Able to work independently 
  • Strong Customer Service experience
  • Golf knowledge - helpful but not required


To Apply: 

Please click on the following link Customer Service Coordinator, U.S. Open Admissions to apply to this opportunity.  




 
Partner Links
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Chevron
   

The USGA and Chevron have committed to using the game of golf to encourage students in science, technology, engineering and math (STEM) disciplines. This commitment has led to the creation of extensive golf-focused STEM teaching tools, and has resulted in charitable contributions to support golf-related programs through Eagles for Education™

At U.S. Open Championships the Chevron STEM ZONE™ is an interactive experience highlighting the science and math behind the game of golf through a variety of hands-on exhibits and experiments.

The partnership has also produced educational materials such as the Science of Golf video series and a nationally-distributed newspaper insert which are provided to teachers as tools to enhance existing curriculum in schools. These lessons teach the science behind the USGA’s equipment testing, handicapping, and agronomy efforts.

For more interactive experiences featuring golf-focused STEM lessons, visit the partnership homepage.


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Rolex
   

Rolex has been a longtime supporter of the USGA and salutes the sportsmanship and great traditions unique to the game. This support includes the Rules of Golf where Rolex has partnered with the USGA to ensure golfers understand and appreciate the game.

As the official timekeeper of the USGA and its championships, they also provide clocks throughout host sites for spectator convenience.

For more information on Rolex and their celebration of the game, visit the Rolex and Golf homepage.



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IBM
   

IBM has partnered with the USGA to bring the same technology, expertise, and innovation it provides to businesses all over the world to the USGA and golf's national championship.

IBM provides the information technology to develop and host the U.S. Open’s official website, www.usopen.com, as well as the mobile apps and scoring systems for the three U.S. Open championships. These real-time technology solutions provide an enhanced experience for fans following the championship onsite and online.

For more information on IBM and the technology that powers the U.S. Open and businesses worldwide, visit http://www.usopen.com/IBM

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Lexus
   

Lexus is committed to partnering with the USGA to deliver a best-in-class experience for the world’s best golfers by providing a fleet of courtesy luxury vehicles for all USGA Championships.

At each U.S. Open, Women’s Open and Senior Open, Lexus provides spectators with access to unique experiences ranging from the opportunity to have a picture taken with both the U.S. Open and U.S. Women’s Open trophies to autograph signings with legendary Lexus Golf Ambassadors in the Lexus Performance Drive Pavilion.

For more information on Lexus, visit http://www.lexus.com/

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American Express
   

Together, American Express and the USGA have been providing world-class service to golf fans since 2006. By creating interactive U.S. Open experiences both onsite and online, American Express enhances the USGA’s effort to make the game more accessible and enjoyable for fans.

For more information on American Express visit www.americanexpress.com/entertainment


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