Golf is a game fueled by people with passion, integrity and drive. The newly created USGA Foundation, the philanthropic arm of the United States Golf Association, is recruiting leaders with these same values to advance fundraising and engagement.
Reporting to the Head of the USGA Foundation, the Director, Donor Events & Experience, is a senior leader for the USGA Foundation with primary responsibilities for ensuring donor satisfaction, expanding the supporter base, optimizing digital donor experience, and driving revenue through a wide range of events and donor engagement activities. The Director of Donor Events & Experience (USGA Foundation) will establish the identity and creative strategy for the new USGA Foundation. The Director will craft and execute the Foundation’s engagement strategy, which includes strategically and creatively leveraging content, social media, events, data analytics, and personal interactions with donors, members and supporters.
Leading a team of events, operations, and content professionals, the Director of Donor Events & Experience (USGA Foundation) plans, executes, and evaluates efforts to maximize fundraising through stewardship, impactful communications collateral, and enhanced user experience.
Key measures for success include increasing retention by deepening relationships with current donors and supporters. The Director of Donor Events and Experience (USGA Foundation) will provide leadership in a variety of roles including events, digital experience, content creation, project management, and impact storytelling.
Liberty Corner, NJ
What You Can Expect:
- Team and Project Leadership: Work in partnership with the Head of the USGA Foundation and the Director of Development to build the identity of the USGA Foundation – and create awareness, relevance and credibility among target audiences. Design and execute donor engagement strategy and creative direction for the USGA Foundation including vision, budget, project management, key performance indicators, and long-term strategies. Recruit, lead and inspire an expanding team of Lead-level direct reports focused on content & storytelling, social media, events & donor experience, and knowledge & data tools. Manage relationships with USGA staff and vendors to ensure contracted services fulfill pre-determined scopes of work on-time and within budget.
- Engagement, Events and Experience: Develop and execute donor events calendar including 20+ fundraising and stewardship events across the country. Determine goals, themes, activations, and content that will enhance donor experience and maximize fundraising efforts. Supervise staff around events preparation, production, and management of logistics, timelines, budgets, and metrics. Create donor engagement activities at organization events including the USGA Annual Meeting, the U.S. Open and other key championships, and innovation and golf history symposiums. Lead efforts to design donor solicitation and stewardship collateral. Support the USGA Foundation “Celebrity Council” and other volunteer leadership.
- Communications and Content: Conceptualize and develop engaging creative content (strategy, message, and designs) for the USGA Foundation that is tethered to the USGA brand. Supervise the editorial processes involved in creating impact reports and donor communications. Oversee the Innovation and implementation a social media strategy; direct design, production and distribution of all Foundation content. Design and implement donor surveys for the purpose of refining and improving offering, messaging, and donor communications. Measure and analyze results of donor engagement activities to determine effectiveness and satisfaction. Reimagine donor stewardship communications strategy and supervise creation, design and production. Serve as thought-partner regarding engagement platforms, apps, and USGA.org reimaging process to develop an informative, enjoyable and easy-to-navigate user experience throughout the Foundation pages/presence on the website. Execute communications to key internal and external stakeholders, partners, and volunteer leadership.
- Development Operations: Manage operational aspects of USGA Foundation and oversee the work of a two-person development operations team. Provide project management including tracking timelines, budgets and deliverables for USGA Foundation-wide projects and activities. Create tailored progress and financial reports. Manage the administration of the donor database, data hygiene, knowledge capture and analytics tools like dashboards and social listening tools. Supervise gifts administration including processing, data entry, and acknowledgment letters.
What You Bring to the USGA:
- The ideal candidate MUST HAVE: 7 years of demonstrated success in nonprofit fundraising events and donor engagement programs. Experience supervising teams of 3 or more professional staff. A passion for philanthropy, golf and providing exemplary donor experience.
- A bachelor's degree is required, as is at least seven years of event management and donor engagement experience.
- Extensive work in a nonprofit setting is highly desired.
- Deep understanding of the fundraising landscape with special attention to events and donor stewardship.
- Ability to design and execute events with timelines, and expense and revenue projections.
- An understanding of segmentation and prospect identification strongly preferred.
- Demonstrated ability and experience building strong trusting relationships with internal and external partners.
- Understanding of the importance of brand identity.
- Track record of influencing others to make philanthropic giving decisions.
- Curiosity, strong analytical skills and attention to detail.
- Ability to follow systems and procedures while also exhibiting creative thinking.
- Excellent interpersonal, communication, and writing skills.
- Initiative and competency to take ownership of specific projects.
- Experience working with CRM tools; Familiarity with donor database and project management software.
Please click on the following link to apply:
About the USGA:
Are you looking to join a dynamic team that works together to promote and conserve the true spirit of the game of golf? From the USGA Handicap System to national amateur and open championships, to modernizing the delivery of the game’s Rules and supporting sustainable golf course management practices, the United States Golf Association promotes the health of a game that inspires, challenges, and rewards like nothing else can.
The USGA celebrates, serves and advances the game of golf worldwide. Founded in 1894, we conduct golf’s premier professional and amateur championships, including the U.S. Open and U.S. Women’s Open. With The R&A, we govern the sport via a global set of playing, equipment and amateur status rules. Our operating jurisdiction for these governance functions includes the United States, its territories and Mexico. The USGA Handicap System is utilized in more than 40 countries and our Course Rating System covers 95 percent of the world’s golf courses, enabling all golfers to play on an equitable basis. The USGA campus in Liberty Corner, New Jersey, is home to the Association’s Research and Test Center, where science and innovation are fueling a healthy and sustainable game for the future. The campus is also home to the USGA Golf Museum, where we honor the game by curating the world’s most comprehensive archive of golf artifacts. To learn more, visit usga.org.
The United States Golf Association is an Equal Opportunity Employer