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Technical Assistance Intern




Location:

Far Hills, Branchburg - NJ


Reports to:

Managing Director, Information Technology


Duration:

June-December 
 Hours: Monday-Friday, 37.5hrs/wk


Position Summary:

The United States Golf Association seeks a technical intern to help fulfill the following job responsibilities, providing an introduction to the technical services provided for state and regional golf associations as well as USGA championship scoring & support.
Applicant must be able to work within a small group/team atmosphere readily working with staff members when they are given testing assignments.


Responsibilities

 Q&A Testing
 

 This internship candidate will work with product managers to create, maintain and execute quality assurance testing procedures for all GHIN and IT developed products and services.  This experience will provide a working understanding of development lifecycle practices and how they apply to supporting services for state and regional golf associations.

• Evaluate and test software applications to verify that programs function according to user requirements and conform to establishment guidelines.
• Review functional specifications and create\revise test matrices and test cases for new or enhanced software development.

Technical Support


 This internship candidate will help support state and regional golf associations, including those that receive support through the regional association assistance program. 


• Provide technical support to associations, including the state and regional golf association CRM product.
• Responsible for working through application issues, recreating issues and documenting following the issue reporting guidelines established at GHIN and IT.  
• Assist GHIN and IT Technical Support when necessary, including tier 1 HelpDesk phone support during championship season.  

Championship Scoring Coordination & Support

 This internship candidate will assist in the coordination of scoring services for the USGA amateur championships.

• Assist in signal test analysis for each championship where appropriate.
• Assist in equipment shipping and distribution as assigned.
• Assist in providing support to those with those staff members on site assigned to scoring.

Technical Writing/Proofreading

This internship candidate will assist in the creation and proofreading of formal online documentation for GHIN and IT products, such as the SRGA CRM User Guide, InfoPortal.usga.org documentation, TAS program, and other product documentation, as assigned.


Working Relationships

 Interact with all levels of GHIN and IT management, development and technical support on a regular basis. 


Knowledge, Education, Skills & Abilities  

• Analytical thinker
• Good Communication skills and the ability to understand various sides of issues are important
• As an organization that is in its early stages in implementing QA processes, patience and diplomacy are especially needed
• Working knowledge of Golf is a plus    


To Apply:

Please send cover letter with salary expectations and resume to hr@usga.org  with Technical Assistance Internship in the subject line.